Mechanical / Electrical Breakdown Warranty
Some important facts about the Mechanical Electrical Breakdown warranty are summarised below. This summary does not describe all the terms and conditions of the warranty, so please take time to read the warranty document to make sure you understand the cover it provides.
WHAT IS MECHANICAL / ELECTRICAL BREAKDOWN WARRANTY
We will cover the costs of parts and labour and callout charges should any covered component suffer the sudden stoppage of its normal functions necessitating repair or replacement to resume those functions. The cover provided is subject to the terms, conditions and exclusions contained within your warranty documents.
Your cover is valid for 12, 24, 36 or 48 months as detailed on your application form.
Please refer to the application form, which is given to you when the warranty is issued, which will detail the period of cover and the options you have selected.ABOUT YOUR MECHANICAL / ELECTRICAL BREAKDOWN WARRANTY
Features and benefits included automatically
Please refer to the "What is Covered" section of Your warranty
|Your warranty provides cover against Mechanical / Electrical Breakdown of an appliance(s) identified on your warranty schedule. Cover includes parts, labour and callout charges during normal working hours (9am - 5pm Monday to Friday) subject to the terms, conditions and exclusion of your warranty. |
Significant and / or Unusual Exclusions
Please refer to the "WHAT IS NOT COVERED" section of Your warranty
|Callout charges where a fault cannot be found with the Product.|
Consumable or auxiliary items e.g. batteries, scart leads or any Accessories or peripherals that were not part of the original Product offering at the time of purchase
Use of the Product by anyone other than You or your immediate family living at the address named on the Service Agreement.
Failure to comply with the manufacturers instructions for the care of the Product.
Screen burn on Plasma and LCD TV.
A Product installed in a commercial environment or where the level of use is deemed beyond normal domestic use.
A Product that does not meet the current electrical regulations in force at the time.
Costs not authorised by the Administrator or its appointed engineers.
Faults relating to the installation of the Product.
Deliberate damage or neglect of the Product.
Claims for rectifying maladjustment or incorrect configuration or setting of manual controls.
Any cost arising from the change from analogue to digital broadcasting including the termination of analogue transmissions of any type.
Damage caused by foreign objects or substances.
Faults known to You before commencement of cover under Your policy.
Work, which relates to a manufacturer recall.
Repair to or Damage of a cosmetic nature caused by but limited to denting, scratching, chipping, staining, and rust or corrosion.
Routine maintenance of the Product, supplies or service in Your Home.
Claims arising from the interruption, failure, disconnection or power surge in the power supply to Your Home however caused or due to inadequate ventilation of the Product.
Claims arising as a result of normal wear and tear (e.g. belts, fuses, seals).
Total loss of use of the Product due solely to the non availability of replacement or substitute parts, in which case We shall offer settlement based on a Product of equivalent or similar specification.
Consequential loss of any type.
MAXIMUM AMOUNT PAYABLE FOR CLAIMS - INDIVIDUAL CLAIM LIMIT
Your warranty provides cover for unlimited claims up to the original price paid for the appliance.
YOUR CANCELLATION RIGHTS
We hope you are happy with the cover this warranty provides. However you have the right to cancel it within 45 days of receiving the warranty. See the attached warranty addendum and the section headed "Cancellation".
MAKING A CLAIM
If you have a claim, please ring us as soon as possible to tell us about it on 0870 787 1089.
WHAT TO DO IF YOU ARE NOT SATISFIED
It is our intention to give you the best possible service but if you do have questions or concerns about this Insurance or the handling of a claim you should in the ?rst instance contact. Corporate Support Solutions Limited, Picktree Court, Picktree Lane, Chester-le-Street, DH3 3SY or by telephone on 0870 787 1089
We will confirm we have received your complaint with 5 working days and we will do our best to resolve the problem within 4 weeks. If we are unable to do so we will let you know when you can expect the answer. If we do not resolve the problem with 8 weeks - or if you are dissatisfied with our final response we will give you information about referring the matter to the Financial Ombudsman Service (if this applies to you).